Returns & Exchanges
At Cycology, we want you to be fully satisfied with your performance gear, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it is a sizing issue or a change of heart, our goal is to get you back on the bike with the right kit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Ensure all items are in their original condition with tags attached, and place them securely in the original shipping mailer or a sturdy alternative.
Attach Shipping Label
Print the prepaid shipping label provided via the portal and affix it to the outside of your package, ensuring no previous tracking codes are visible.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing